Store Policy
Customer service
Welcome to the website of Énigmes en Seine, specialists in treasure hunts and immersive experiences in Rouen and its surroundings.
We offer fun trails, puzzles and activities to enjoy with friends, family or as a team to discover the city in a different way.
Our goal is to offer each participant a simple, enjoyable, and accessible experience. We make every effort to guarantee the quality of our services and respond quickly to your requests.
For any questions regarding an order, payment or how a scavenger hunt works, you can contact us:
By email: enigmesenseine@gmail.com
Via our contact form on the website
We are committed to responding to your requests as quickly as possible, generally within 48 working hours.
Reservations and orders
Bookings made on the website are confirmed after payment is validated. A confirmation email is then sent with the necessary information to participate in the experience.
In case of technical problems or difficulty accessing a game, our customer service remains available to find a suitable solution.
Customer satisfaction
User satisfaction is a priority. If you encounter any issues during your experience, please contact us promptly so we can assist you and improve our services.
Privacy and security
At Énigmes en Seine, protecting your personal data is a priority. We are committed to collecting and processing your information with transparency, confidentiality, and security.
Data collection
When you make a reservation or use our site, certain information may be collected:
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First and last name
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E-mail address
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Phone number
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Information needed for payment
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Data related to your browsing on the site
This information is used solely for customer follow-up and to improve our services.
Payment methods
- Credit/debit cards
Data usage
The information collected is neither resold nor transmitted to third parties for commercial purposes.
Certain data may be shared only with service providers essential to the operation of the site (payment, hosting, technical tools), in strict compliance with confidentiality.
Cookies
The site may use cookies to improve user experience, measure audience and facilitate navigation.
The user can modify their browser settings at any time to refuse or limit the use of cookies.